![]() They have a variety of ways to contact for support, including live chat messenger, a knowledge base of information, phone support and online forums. Please contact Microsoft's Office 365 Support directly for assistance with the Office 365 suite. Share them with others and work together at the same time. Save documents, workbooks, and presentations online, in OneDrive. IST is unable to perform password resets for Office 365 accounts. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Please contact Microsoft's Office 365 Support for assistance resetting your password. I need to reset my password for Office 365, how do I do this? You may also visit Microsoft's Office 365 knowledge base for a wide range of support topics, including installation troubleshooting help. If students, faculty and staff are having issues installing Office, installation instructions from Microsoft are available here: Install Office on your PC or Mac with Office 365 for business. What resources are available to help with this? I am having difficulties downloading Office through this program. You must sign up using your email address. Your eligibility will be checked and further instructions provided to register an account. Please visit the Microsoft Office 365 Portal (see above) and register using your email address. ![]() OneNote for Mac is available as a separate download from the Mac App Store. ![]() *Access and Publisher are available on PCs only. It includes 1 terabyte (TB) of OneDrive for Business storage per user, for schoolwork and homework. Office 365 Education for Students, Faculty and Staff includes Office 365 ProPlus, which allows students, faculty and staff to install the latest version of Office on up to five PC or Mac computers* and on other mobile devices, including Windows tablets and the iPad. As soon as they sign up, students, faculty and staff can immediately get started with the full functionality of Office. Starting in the fall of 2014, students, faculty and staff can sign up and use Office 365 services using their email addresses, including Office 365 ProPlus and OneDrive for Business. What is the Office 365 Education ProPlus Suite? It does not apply to users of the standard Microsoft Office suite that is included in the University of Alberta Windows 7 image, or to any other Microsoft products offered through OnTheHub.įor an overview of the Office 365 suite, click here. The information below applies to all users of Office 365. Please note: Many of these questions have been pulled from Microsoft’s Office 365 support document and modified to reflect the University of Alberta’s scenario. This article provides support options and answers to frequently asked questions about the Microsoft Office 365 software suite, available to University of Alberta faculty, staff and students through OnTheHub. Customers using classic Teams can upgrade to the new Teams with the Try the new Teams toggle at the top of the classic Teams app. Office 365 Frequently Asked Questions Introduction The new Teams is available in most Microsoft 365 business and enterprise plans, and your existing licensing investments on classic Teams carry forward to the new Teams. To maintain the university's information management, privacy, and security compliance, continue using UAlberta Google Apps or university-based network storage for all university-related information and documents. The University of Alberta has no administrative custody or control over this space and therefore OneDrive should not be used for any university records or information. For more information, see these tips on Purdue data handling procedures.Office 365 is integrated with Microsoft OneDrive. Remember, any digital service outside Purdue that includes such features as email and cloud storage should not be used to transmit or store sensitive or restricted University data. Visit the Purdue IT Knowledge Base for help moving to Office 365 and configuring all your devices. You can install Office 365 on up to five devices. Then click the Install button on the top right of the page. Sign in with your Purdue email address and password. To install Office 365 on your computer, visit the Purdue Office 365 portal. Purdue has licensed Office 365 from Microsoft to make it available for free on an individual basis to students, faculty and staff, including use on their personally owned machines. Office 365 for Students, Faculty, and Staff
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